What if I have a dispute on my bill amount?

Customers may appeal a bill within 15 days of receiving the bill to the City Collector and, if not satisfied, to the Director of Finance.

Sewer Bill Credit: Customers are responsible for all water usage that goes through the meter on the customer side of the water line. However in the event of a water leak, improper plumbing, or incomplete connections the City may adjust the customer’s sewer usage for the affected time period provided written documentation is attached to a Utility Adjustment Request form provided by the City and submitted by the customer to the City Collector and Public Works Director to support the leak or non-usage. City staff will make periodic review(s) of the account and physical location. Credits will be applied to the customer account the following month. Money will only be returned to the customer if the credit on the account pays more than 6 months of typical bills and upon request. Only one credit adjustment is allowed per address for the life of the account.

Utility Adjustment Request (PDF)

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1. Who should I contact if I have a sewer back up issue?
2. How do I set up my sewer services for billing?
3. Why is my sewer bill separate from my water bill?
4. How do I make changes to my account?
5. What are my payment options?
6. What types of credit/debit cards are accepted?
7. Are there any fees charged for payment types?
8. What happens if my payment is refused/returned by the bank?
9. Does it cost anything to log in and view account information?
10. What is the difference between Online Bill Payment and Automatic Bill Payment?
11. If I pay online and provide my email address will it be disclosed to third parties?
12. How do I sign up for automatic bill payment with a Credit Card?
13. How do I sign up for automatic bill payment from my checking account?
14. If I sign up for automatic bill pay when will my checking account be charged?
15. How will I know when automatic bill payment has been activated?
16. Will my auto-pay be active if I move?
17. I am going on vacation for an extended time, can I make advance payments?
18. How is my bill calculated?
19. What will be my billing due date?
20. When are payments due?
21. What is the penalty amount if my payment is past the delinquent date?
22. What happens if I let my bill get behind?
23. How far behind do I have to get before my services are terminated?
24. Will I be notified before my services are terminated?
25. What happens if I don’t pay the bill by the notice date?
26. Can I make payment arrangements for past due accounts?
27. What if I have a dispute on my bill amount?
28. Still have questions?